An “INBOX” is a multi-channel message inbox where communications are received.
Messages are stored temporarily until they are read and attended to.
Traditionally an Inbox has always been considered an email inbox but for some time now it has been much, much more, especially if you integrate it with a CRM, because then you centralize it in the same place:
- Social media messages
- Customer service, e.g. Intercom and others.
All in the same place served by one person or a team, imagine the benefits.
WhatsApp is the preferred channel for most users
It is the most widespread communication channel and the one that more and more contacts/leads choose to interact with.
And Clientify’s INBOX includes it at no extra cost.
Centralize your communications: having an INBOX with WhatsApp unifies all conversations in one place, facilitates the management of conversations and prevents them from getting lost or mixed up in different messaging platforms.
Capture faster and more directly: WhatsApp instant, so communication is faster and more direct than email or phone (with Clientify you have IP Telephony as well). Most people use WhatsApp, which means responses can be sent and received from anywhere.
Allows sending and receiving documents, which is useful for sharing images, quotes, product sheets…
Send campaigns to multiple contacts at the same time: with a single click you can send your message to hundreds of contacts.
Create intelligent chatbots to automatically respond, make surveys, make arguments or unburden your team of repetitive answers.
Improve customer experience with an INBOX with WhatsApp
For customers who prefer to use WhatsApp as a means of communication, having it integrated into Clientify’s INBOX provides a more convenient and seamless experience Customers can continue to use WhatsApp as they are used to, while your sales agents manage all conversations on a single platform.
And connected to the other tools that Clientify CRM provides you with such as contact management, automations, meeting scheduling, creation of sales opportunities, quotes, digital signature…
It is the best way to scale customer acquisition without increasing the cost of staff or external marketing partners.
Check out Clientify’s pricing plans and find the one that best fits your needs. Having an INBOX with WhatsApp is more affordable than you think.