Norme d'uso della piattaforma di firma elettronica di Clientify

Accessing and using Clientify’s electronic signature platform (hereinafter referred to as the “Platform”) implies full acceptance of the following rules:

1.- Legal and Responsible Use: The User agrees to use the Platform solely for legitimate purposes, in accordance with applicable law and these usage rules. The use of the Platform is strictly prohibited for signing, sending, or storing documents whose content is illegal, illicit, defamatory, fraudulent, or in any way contravenes the current regulations in force.

2.- Responsibility for Content: The User is solely responsible for the content of the documents processed through the Platform. Clientify does not supervise or validate the content of these documents and, therefore, assumes no responsibility for their legality, truthfulness, or validity.

3.- Authorization to Send Documents to Third Parties: The User declares that they have the express authorization, legal legitimacy, or necessary consent to send documents for signature to the recipients, and that these recipients have been duly informed and have given their consent to participate in the electronic signature process.

4.- Prohibition of Fraudulent or Abusive Use: Using the Platform to impersonate third parties, send mass signature requests without consent, manipulate electronic documents, or any other use that compromises the security, confidentiality, or integrity of the service is prohibited.

5.- Cooperation with Authorities: If Clientify detects reasonable indications that the Platform is being used for illicit purposes, it reserves the right to temporarily or permanently suspend the user’s account and may actively cooperate with the competent authorities, including providing relevant information to facilitate official investigations, in compliance with data protection regulations and judicial or administrative cooperation.

6.- Suspension and Cancellation of Service for Misuse: Clientify reserves the right to suspend or cancel the User’s access to the Platform, without prior notice, in case of non-compliance with these usage rules or when it detects inappropriate, fraudulent use, or any use that jeopardizes the proper functioning of the service.

7.- Limitation of Liability: Clientify shall not be liable for direct, indirect, incidental, consequential, or punitive damages related to the use of its electronic signature system, including, but not limited to: loss of profits, business interruption, loss of data, or any other economic loss, even if Clientify has been informed of the possibility of such damages.

8.- Intellectual Property: All rights over the Platform, its software, design, brands, and contents are protected by intellectual property laws and belong to Clientify. The User does not acquire any rights over them simply by using the service.

9.- Document Retention and Data Protection: Clientify will retain signed documents and associated technical evidence (such as IP addresses, date and time, identity verification, etc.), as well as personal data collected during the signing process for a minimum period of 5 years from the date of signing, in accordance with EU Regulation No. 910/2014 (eIDAS). This period ensures that signed documents can be used in legal, administrative, or judicial proceedings if necessary.

Once this period has elapsed, Clientify may delete the documents and the personal data collected, and therefore will not guarantee their availability or the possibility of recovery.

Those involved in the signing process may exercise their rights of access, rectification, deletion, limitation, portability, or opposition according to the General Data Protection Regulation (GDPR). To do this, they can contact Clientify’s Data Protection Officer via email [email protected]

10.- Resolution of Technical Disputes: In case of disputes regarding the authenticity or integrity of the electronic signature generated through Clientify’s signing process:

• The parties accept as prima facie evidence the Clientify certificate of conformity issued by “Camerfirma AC”.
• Any dispute regarding the technical validity of Clientify’s electronic signing process will be resolved through technical expertise according to the ISO/IEC 27037:2012 standard, carried out by an accredited entity in Spain.

 

Drafting of Usage Rules for Clientify’s Electronic Signature Platform updated and reviewed as of March 14, 2025.