Clientify
Demo
Request a demo
Sign up for free

●

¿Quieres mejorar tus campañas de Email Marketing? | 7 de Octubre 17:00h (Madrid)
Webinar | 7 de Octubre 17:00h (Madrid)
Sign up
Sign up

Clientify's Electronic Signature Platform Usage Guidelines

Accessing and using Clientify’s electronic signature platform (hereinafter referred to as the “Platform”) implies full acceptance of the following rules:

1.- Legal and Responsible Use: The User commits to using the Platform solely for legal purposes, in accordance with applicable legislation and these usage rules. It is strictly prohibited to use the Platform to sign, send, or store documents whose content is illegal, illicit, defamatory, fraudulent, or in any way contravenes current legislation.

2.- Responsibility for Content: The User is solely responsible for the content of the documents processed through the Platform. Clientify does not supervise or validate the content of such documents and, therefore, assumes no responsibility for their legality, truthfulness, or validity.

3.- Authorization for Sending Documents to Third Parties: The User declares that they have the express authorization, legal legitimacy, or necessary consent to send documents for signature to the recipients, and that these recipients have been duly informed and have granted their consent to participate in the electronic signature process.

4.- Prohibition of Fraudulent or Abusive Use: Using the Platform to impersonate others, send mass signature requests without consent, tamper with electronic documents, or any other use that compromises the security, confidentiality, or integrity of the service is prohibited.

5.- Cooperation with Authorities: In the event that Clientify detects reasonable indications that the Platform is being used for illicit purposes, it reserves the right to temporarily or permanently suspend the user’s account, and may actively collaborate with the relevant authorities, including providing relevant information to facilitate official investigations, in compliance with data protection regulations and judicial or administrative cooperation.

6.- Suspension and Cancellation of Service for Improper Use: Clientify reserves the right to suspend or cancel the User’s access to the Platform, without prior notice, in case of non-compliance with these usage rules or when detecting improper, fraudulent use, or any that compromises the proper functioning of the service.

7.- Limitation of Liability: Clientify shall not be liable for direct, indirect, incidental, consequential, or punitive damages related to the use of its electronic signature system, including, but not limited to, loss of profits, business interruption, loss of data, or any other economic loss, even if Clientify has been advised of the possibility of such damages.

8.- Intellectual Property: All rights over the Platform, its software, design, trademarks, and content are protected by intellectual property legislation and belong to Clientify. The User does not acquire any rights over them by simply using the service.

9.- Document Retention and Data Protection: Clientify will retain signed documents and associated technical evidence (such as IP records, date and time, identity verification, etc.), as well as personal data collected during the signing process for a minimum period of 5 years from the signing date, in accordance with Regulation (EU) No. 910/2014 (eIDAS). This period ensures that signed documents can be used in legal, administrative, or judicial proceedings if necessary.

Once this period has elapsed, Clientify may delete the documents and personal data collected, so it will not guarantee the availability or possibility of recovery of them.

Participants in the signing process may exercise their rights of access, rectification, erasure, restriction, portability, or objection in accordance with the General Data Protection Regulation (GDPR). To do this, they can contact Clientify’s Data Protection Officer via email [email protected]

10.- Technical Dispute Resolution: In case of disputes regarding the authenticity or integrity of the electronic signature generated through Clientify’s signing process:

  • The parties accept the certificate of conformity from Clientify, issued by “Camerfirma AC,” as prima facie evidence.
  • Any dispute regarding the technical validity of Clientify’s electronic signing process will be resolved through technical expertise according to ISO/IEC 27037:2012, conducted by an accredited entity in Spain.

 

Usage Rules for Clientify’s Electronic Signature Platform updated and reviewed as of March 14, 2025.